Refund Policy

Refund Policy

Updated Date: November 5, 2024

1. Overview At PEA TECH, we prioritize customer satisfaction and strive to deliver exceptional products and services. If you are not entirely satisfied with your purchase, we are here to help. This Refund Policy outlines the terms and conditions governing refunds and returns for our products and services.

By purchasing from PEA TECH, you agree to this Refund Policy. If you do not agree with the terms, please refrain from making purchases on our platform.

2. Eligibility for Refunds To qualify for a refund, the following conditions must be met:

• The request for a refund is submitted within 14 days of the original purchase date.
• The product or service must not have been fully used, downloaded, or accessed.
• The product must be in the same condition as received (if physical) and must not be damaged.
• Proof of purchase (receipt or invoice) is required.
• For services, the work must not have been substantially completed or delivered.

3. Non-Refundable Items and Services Certain products and services are exempt from refunds, including:

• Downloadable digital products (e.g., software, eBooks, reports) after download or access.
• Services that have been fully performed or where a significant portion of work has been completed.
• Personalized or customized products.
• Gift cards or promotional items.
• Products purchased during clearance or final sale promotions.

4. Refund Process To initiate a refund request, follow these steps:

1. Contact our customer support team with this link with your purchase details.
2. Provide proof of purchase and a detailed explanation of why you are requesting a refund.
3. Our team will review your request and respond within 5-7 business days.
4. If approved, the refund will be processed within 7-10 business days.
5. Refunds will be issued to the original payment method used during the purchase.

5. Partial Refunds In certain cases, partial refunds may be issued:

• If a product is returned but not in its original condition.
• If a service has been partially rendered but not completed.
• If access to certain features of a service was granted before the refund request.

6. Late or Missing Refunds If you have not received your refund within the specified timeframe, please:

• Check your bank account or payment method for pending transactions.
• Contact your credit card company or bank, as it may take additional time for the refund to reflect.
• If you have done all of the above and still have not received your refund, contact us at [support email/phone].

7. Exchanges We only replace items if they are defective or damaged upon receipt. If you need an exchange for the same item, contact us and return the product to the provided address.

8. Shipping for Returns For physical product returns:

• Customers are responsible for paying return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
• Shipping costs are non-refundable.
• If you are returning high-value items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

9. Cancellation Policy

• Orders for physical products may be canceled within 24 hours of purchase if they have not been shipped.
• Service cancellations must be requested before work begins. If work has already started, partial refunds may apply based on the level of completion.

10. Contact Us For more information or to request a refund, please contact our customer service team.

Thank you for choosing PEA TECH. We appreciate your business and are here to ensure your satisfaction.